Terms of Service

The service

Dealerloop provides software that helps Australian car dealerships respond to, qualify, book and follow up sales enquiries across their lead sources. Features, included volumes and pricing are described on our site and in your dealership’s agreement.

Eligibility & accounts

The product is intended for businesses (dealerships) and the people they authorise. You are responsible for keeping account credentials secure and for activity under your account.

Acceptable use

You agree not to:

• use the service unlawfully, or to send messages without a lawful basis or consent;
• attempt to disrupt, reverse-engineer or gain unauthorised access to the service;
• misrepresent the AI as a human where disclosure is required, or disable required opt-out handling.

You are responsible for ensuring your use of the product complies with applicable law, including the Spam Act 2003 (Cth) and the Privacy Act 1988 (Cth).

Your data

As between you and Dealerloop, the leads, conversations and other content you process through the product remain yours. We process that data to provide the service, and you can export it. Our handling of personal information is described in our Privacy Policy.

AI-generated responses

The product uses AI to draft and send responses grounded in the inventory and information your dealership provides. While it is designed to only quote stock and pricing you supply, AI output can contain errors. You are responsible for reviewing and supervising the service’s use in your business. Any figures, dashboards or sample conversations shown on our marketing site are illustrative mock data and are not a promise of results.

Fees, term & cancellation

Fees and billing are set out in your dealership’s agreement. Plans are month-to-month unless agreed otherwise; you may cancel in line with that agreement, and we do not lock you into long-term contracts. Our current pricing is published on this site; the fees that apply to your dealership are set out in your agreement. Any prices we quote are in Australian dollars and exclude GST unless stated.

Intellectual property

The Dealerloop software, website and brand are owned by Dealerloop and its licensors. These Terms do not transfer any of our intellectual property to you, beyond the right to use the service as permitted.

Disclaimers & liability

The service is provided on a reasonable-efforts basis. Nothing in these Terms excludes rights or guarantees you have under the Australian Consumer Law that cannot lawfully be excluded. Subject to that, to the maximum extent permitted by law, our liability arising from the service is limited as set out in your dealership’s agreement, and we are not liable for indirect or consequential loss.

Governing law

These Terms are governed by the laws of Australia and the State of Western Australia, and you submit to the non-exclusive jurisdiction of its courts.

Changes

We may update these Terms from time to time. The “last updated” date above shows when they last changed; continued use after a change means you accept the updated Terms.