Choosing your tools

Dealerloop vs Voxworks: which fits your dealership?

Voxworks is an Australian AI voice company. It answers the phone. Dealerloop works over SMS and email and does not answer the phone at all. That single sentence decides most of this comparison, and for a lot of dealerships the honest answer is that these two solve different leaks in the same yard.

See them side by side

Choose Voxworks if

your leak is the telephone. It answers inbound calls, makes outbound calls, books service appointments with numberplate capture, handles parts enquiries, calls back internet leads, and warm-transfers to a person with a summary of the conversation. Dealerloop does none of that: our channels are SMS and email, full stop. Voxworks is also Australian owned, publishes its prices in Australian dollars on its website, starts at A$49 a month, and offers a 14-day free trial. If you want to test an AI on your phones this month for the price of a tank of fuel, that is a fair offer and we are not going to pretend otherwise.

Choose Dealerloop if

the leak is written enquiries becoming sales: the carsales enquiry answered from your live stock at 9pm, qualified, booked into a named salesperson’s diary, followed up for months if it goes cold, and carried through the delivery handover after the sale. That is one job, done end to end, for Australian dealerships only.

Side by side

Dealerloop and Voxworks, side by side.
Capability	Dealerloop	Voxworks
Built for	Australian dealerships only	Australian businesses across many sectors, including real estate, medical, legal, trades and car dealerships
Primary channel	SMS and email	Voice: inbound and outbound calls, with SMS used for confirmations and follow-ups
Phone calls	No.We do not answer or make calls	Yes.This is the productTheir strength
Written enquiry handling	The whole conversation, grounded in your live stock, through to a booked test drive	Its dealership page describes instant callback on internet leads from carsales, Autotrader and your website, with qualification within 60 seconds
carsales and AutoGate	Formal carsales and AutoGate integration	carsales enquiries are named as a trigger for callbacks. We found no AutoGate integration and no lead-delivery mechanism documented on the pages we fetched
DMS integration	Sits alongside your DMS	Its dealership page says the DMS workflow is mapped during onboarding. No DMS is named on the pages we fetched
Service and parts	No.Not offered	Yes.Service bookings and parts enquiries by phone are a real strengthTheir strength
After the sale: delivery and handover	Yes.Checklists, WA licensing forms, e-signing, reminders, post-delivery follow-up	Not described on the pages we fetched
Australian ownership	Australian	Voxworks Technologies Pty Ltd, ABN 14 691 875 153, describes itself as made in Australia
Data residency	Hosted in Australia	Its homepage lists Australian data sovereignty as a feature. Its published privacy policy does not name a storage country: ask for it in writing
Contract	Month-to-month, export your data anytime	Published monthly plans with a 14-day free trial. Cancellation and lock-in terms are not published
Pricing	By enquiry: one figure per engine, month to month, every capability included.	Published in Australian dollars: Starter A$49 a month with 60 minutes, Agency A$149 with 250 minutes, Growth A$349 with 750 minutes, Professional A$999 with 2,500 minutes, Enterprise custom. Overage from A$0.60 to A$0.99 a minute depending on plan

Built for

DealerloopAustralian dealerships only

VoxworksAustralian businesses across many sectors, including real estate, medical, legal, trades and car dealerships

Primary channel

DealerloopSMS and email

VoxworksVoice: inbound and outbound calls, with SMS used for confirmations and follow-ups

Phone calls

DealerloopNo.We do not answer or make calls

VoxworksYes.This is the productTheir strength

Written enquiry handling

DealerloopThe whole conversation, grounded in your live stock, through to a booked test drive

VoxworksIts dealership page describes instant callback on internet leads from carsales, Autotrader and your website, with qualification within 60 seconds

carsales and AutoGate

DealerloopFormal carsales and AutoGate integration

Voxworkscarsales enquiries are named as a trigger for callbacks. We found no AutoGate integration and no lead-delivery mechanism documented on the pages we fetched

DMS integration

DealerloopSits alongside your DMS

VoxworksIts dealership page says the DMS workflow is mapped during onboarding. No DMS is named on the pages we fetched

Service and parts

DealerloopNo.Not offered

VoxworksYes.Service bookings and parts enquiries by phone are a real strengthTheir strength

After the sale: delivery and handover

DealerloopYes.Checklists, WA licensing forms, e-signing, reminders, post-delivery follow-up

VoxworksNot described on the pages we fetched

Australian ownership

DealerloopAustralian

VoxworksVoxworks Technologies Pty Ltd, ABN 14 691 875 153, describes itself as made in Australia

Data residency

DealerloopHosted in Australia

VoxworksIts homepage lists Australian data sovereignty as a feature. Its published privacy policy does not name a storage country: ask for it in writing

Contract

DealerloopMonth-to-month, export your data anytime

VoxworksPublished monthly plans with a 14-day free trial. Cancellation and lock-in terms are not published

Pricing

DealerloopBy enquiry: one figure per engine, month to month, every capability included.

VoxworksPublished in Australian dollars: Starter A$49 a month with 60 minutes, Agency A$149 with 250 minutes, Growth A$349 with 750 minutes, Professional A$999 with 2,500 minutes, Enterprise custom. Overage from A$0.60 to A$0.99 a minute depending on plan

Where a row says something is not named or not documented on the pages we fetched, that is the limit of what we could verify in Voxworks’ published material on 4 August 2026. It is not a statement that the capability does not exist. If we have it wrong, tell us and we will correct the page.

The verdict

Where to draw the line

Two vendors that publish their prices should be easy to compare, and they nearly are. The difference is what you are buying units of.

Voxworks sells minutes. If your phones ring out at lunchtime and after five, and you are losing service bookings and parts calls to a voicemail box, minutes are the right unit and Voxworks is a sensible, cheap experiment. Its own dealership page sets the comparison against a traditional business development centre and an offshore call centre, and on the figures it publishes there it wins that argument comfortably.

Dealerloop sells honoured appointments. You pay a platform fee per rooftop per engine, then only when a customer the AI booked actually walks in. No-shows are never billed, reschedules are free, and appointments your own team books are never billed. That only makes sense if the thing you want is bums on seats from written enquiries, which is precisely the job it was built for.

If both leaks are open, the two are not in conflict. Voice on the phone, Dealerloop on the written enquiry and the handover.

FAQ

Frequently asked questions.

Will Dealerloop ever answer the phone?

We do not, today. Channels are SMS and email. We would rather say that plainly than sell you a maybe.

Is an A$49 plan really enough for a dealership?

Sixty minutes a month is roughly twenty short calls, so no, not for a working yard. Voxworks’ own dealership page puts a typical dealership deployment at from $300 a month, which is the number to plan against. We flag this because comparing our platform fee to their entry plan would be a cheap trick, and it is not how either product gets bought.

They say Australian data sovereignty. You say it is unverified. Which is it?

Their homepage lists it as a feature. Their published privacy policy says personal information may be held by third-party data storage providers, without naming a country. That is not a criticism of them, it is a gap in published detail, and the fix is the same for any vendor including us: ask for the hosting jurisdiction in writing before you sign. We will give you ours in writing too.

Other comparisons

Compare us on a real deal.

Book a 15-minute demo and put it to us. We'll answer a written enquiry on your own stock, lead to handover.