Handover

The vehicle handover, done right.

The week between a signed deal and the keys is where gross and CSI quietly leak. These guides cover coordinating delivery, protecting back-end gross, and earning the review and the next sale.

Handover· Article

The first-service leak: why new-car owners drift off after handover, and what it costs your gross and CSI

The deal is signed and the car is delivered, but that is exactly where retention starts to slide. Here is where gross and CSI quietly leak in the weeks after handover, and how to stop it.

1 July 2026 · 4 min read

Handover· Guide

The dealership delivery and handover playbook

Delivery week is where a won deal quietly goes wrong: licensing, finance, accessories, plates and detailing all racing the same date, with no single owner. Here is what slips, why it costs you reviews and CSI, and what a coordinated handover looks like.

28 June 2026 · 4 min read

Handover· Article

What a smooth vehicle handover actually looks like

A clean delivery is not luck, it is a sequence. Here is what a won deal should look like from the moment the contract is signed to the moment the keys change hands.

28 June 2026 · 3 min read

Handover· Article

Delivery delays cost CSI, and CSI costs your bonus

Manufacturer satisfaction scores are decided in the same week your delivery process is most likely to slip. Here is how friction at handover flows through to your CSI, your bonus and your repeat business.

28 June 2026 · 3 min read

Handover· Article

The silent window: where gross and CSI leak between deposit and delivery

The deal is signed, the deposit is in, and then nothing happens for a week. That quiet stretch before collection is where back-end gross thins out and CSI starts forming, long before the customer drives away.

28 June 2026 · 3 min read

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